Provide the task and boundaries
Explain what the customer asked for, which link to send and what must not be promised. Choose a calm tone and a short length. Avoid sending personal customer data when a general description is enough.
Catalogue prompt
Example: “Write a short Instagram DM for someone who commented CATALOGUE. Include [link] and offer help with sizes. Do not promise availability or discounts. Use at most three sentences.” Replace the placeholder and check the link before saving.
Booking prompt
Example: “Send [link] to choose a consultation time. Do not promise a slot today. If no suitable time is available, ask for a preferred date.” Do not let a draft invent your prices or schedule.
Review the meaning
Read the reply beside the post. Does it deliver the promise and explain a useful next step? AI prepares a draft; your team is responsible for accurate terms and customer help.