An auto-reply has a defined job
An event triggers a prepared message. It does not have to understand free text or remember a conversation. This makes a simple reply easy to review, but unexpected questions still need a person.
A keyword is a condition
PRICE or CATALOGUE connects a request with a specific message. It is not intelligence by itself. In iStori, make sure the invitation under your post matches your saved keywords.
A chatbot may have several branches
More complex flows can ask questions and route people to different actions. Check the actions you actually need rather than choosing by the word “bot”. A demonstration button does not prove that every integration is available.
Check the public reply and DM separately
“Sent in Direct” and the private message are separate results. Test both. Restrict your first flow to one publication and a clear keyword so unrelated comments do not receive an inappropriate reply.